Privacy Policy

Introduction

This Privacy Policy governs the use of https://getfullbody.net (the "Website") operated by Wellness Crane, LLC ("Company," "we," "us," or "our"). This policy may be amended from time to time; any such amendments will be posted on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website. It is your responsibility to check this Privacy Policy periodically for changes. Your continued use of the Website following the posting of any changes constitutes acceptance of those changes.

Purpose of This Privacy Policy

This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the Website, and our practices for collecting, using, maintaining, protecting, and disclosing that information. This policy applies to information we collect on this Website, in email, text, and other electronic messages between you and this Website, and when you interact with our advertising and applications on third-party websites and services.

Information Collection, Use, and Dissemination Practices

1. User-Provided Information

We collect information you provide directly to us, including but not limited to:

Full name, email address, telephone number, and mailing/shipping address when you place an order
Billing information and payment details necessary to process transactions
Any other information you voluntarily provide through forms, surveys, customer service communications, or other interactions with the Website

2. Survey Information

We may collect demographic information (such as age, gender, interests, and preferences) through voluntary surveys. Participation in surveys is entirely optional. Survey data may be used to improve our products, services, and user experience.

3. Third-Party Information

We may acquire information about you from third-party sources, including data brokers, marketing partners, social media platforms, and publicly available databases. This information may be combined with other information we collect about you to improve our marketing efforts and product offerings.

4. Other Collection Methods

We may collect personal information through:

Prize drawings, contests, and sweepstakes registrations
Customer service interactions (phone calls, emails, live chat)
Newsletter and promotional email subscriptions
Product reviews and testimonials
Referral programs

5. Technology-Based Collection

We automatically collect certain information when you visit the Website:

Cookies: Small data files placed on your device that help us remember your preferences, understand usage patterns, and improve the Website experience.
Web Beacons: Tiny graphics (also called "pixel tags" or "clear GIFs") used to track user activity and measure the effectiveness of our marketing campaigns.
IP Address: Your Internet Protocol address, which may reveal your approximate geographic location.
Device Information: Browser type, operating system, device type, screen resolution, and other technical data about the device you use to access the Website.
Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and other behavioral data.

6. Children's Information

The Website is not intended for individuals under the age of 18. We will never knowingly collect any Personal Information about children under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to delete such information immediately.

7. Credit Card and Banking Information

All financial information (credit card numbers, bank account details) is collected, transmitted, and stored using industry-standard encryption protocols (SSL/TLS). This information is processed through PCI DSS-compliant payment processors and is never stored on our servers in plain text. Access to financial information is restricted to authorized personnel only.

Use of Personal Information

1. Order Processing

We use your personal information to process and fulfill orders, send order confirmations, provide shipping updates, and handle returns and refunds.

2. Marketing Communications

With your consent, we may send promotional emails, newsletters, and special offers. You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting us directly.

3. Advertising

We may use your information to deliver targeted advertising on third-party platforms, including social media networks, search engines, and display networks. This may involve sharing hashed or anonymized data with advertising partners.

4. Telemarketing

If you provide your phone number, we may contact you by telephone regarding your order, account, or promotional offers. You may opt out of telemarketing calls at any time by notifying us.

5. SMS/Text Messaging

With your express consent, we may send SMS/text messages regarding order updates, shipping notifications, or promotional offers. Message and data rates may apply. You may opt out at any time by replying STOP to any message.

6. Data Analysis and Profiling

We may analyze your information to create user profiles, identify trends, measure the effectiveness of marketing campaigns, and improve our products and services. This analysis may involve automated decision-making.

Other Uses of Information

Service Providers: We may share your information with trusted third-party service providers who assist us in operating the Website, processing payments, fulfilling orders, and delivering products.
Legal Compliance: We may disclose your information when required to do so by law, regulation, legal process, or governmental request.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
Protection of Rights: We may disclose information to protect the rights, property, or safety of Wellness Crane, LLC, our customers, or others.
Aggregate Data: We may share anonymized, aggregated data with third parties for research, marketing, or analytics purposes.

Third-Party Privacy Practices

The Website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit. Third-party services we may integrate with include payment processors, shipping carriers, analytics providers, and advertising platforms.

Foreign Access Acknowledgment

The Website is operated in the United States. If you access the Website from outside the United States, you acknowledge and consent to the transfer of your personal information to the United States, where data protection laws may differ from those in your country of residence.

California Consumer Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you.
Right to Delete: You may request deletion of personal information we have collected from you, subject to certain exceptions.
Right to Opt Out: You may opt out of the "sale" of your personal information (as defined by the CCPA).
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please contact us at support@getfullbody.net or call (855) 217-4003. We will respond to verified requests within forty-five (45) days.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will securely delete or anonymize it.

Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

SSL/TLS encryption for all data transmission
PCI DSS-compliant payment processing
Regular security assessments and vulnerability testing
Access controls and employee training
Secure data storage with encryption at rest

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Your Rights and Choices

You may:

Access, update, or correct your personal information by contacting us
Opt out of marketing communications at any time
Disable cookies through your browser settings (note: some Website features may not function properly)
Request deletion of your personal data (subject to legal retention requirements)

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Wellness Crane, LLC
320 Gold Ave SW Ste 620 PMB 2484, Albuquerque, NM 87102
Email: support@getfullbody.net
Phone: (855) 217-4003
Hours: Monday-Sunday: 9am to 5pm EST